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Private/Semi-Private Swim Lesson Policies

Cancellation Policy 

  • Cancellations must be made at least 24 hours in advance to be credited with a make-up lesson (unless a written medical note is provide prior to or at the next lesson)
  • Cancellation must be made by contacting the instructor by phone or email.
  • If a student does not show up to a scheduled lesson without prior required notification, the lesson will be forfeited.
  • In case of a family emergency (sudden illness, family emergency) immediately contact the lesson coordinator, Janet Strimel, at 713.444.2367 or Lee Hutchens at lhutchens@erjcchouston.org or 713.595.8193. 
  • The decision on rescheduling the lesson will be at the discretion of the Aquatics Administrative Assistant or the Instructor.

Time Completion Requirement Policy 

  • Private and semi-private Lesson packages and all make-up lessons must be completed within the following preset time period from the date of the first lesson:
    • 7 weeks for a five (5) lesson package
    • 12 weeks for a ten (10) lesson package
  • After the preset time period, any unused lessons will expire.
  • Semi-private lessons will follow the same procedures as private lessons. (If one of the semi-private student attends, then it is counted as a completed lesson and the student missing the lesson is NOT credited with another lesson)  

Tardiness Policy

  • Lessons will begin and end promptly.
  • Please plan on arriving 10-15 minutes early to allow your child time to stop by the bathroom, get changed and get their equipment ready before the lesson begins.