Cancellations must be made at least 24 hours in advance to be credited with a make-up lesson (unless a written medical note is provide prior to or at the next lesson)
Cancellation must be made by contacting the instructor by phone or email.
If a student does not show up to a scheduled lesson without prior required notification, the lesson will be forfeited.
In case of a family emergency (sudden illness, family emergency) immediately contact the lesson coordinator, Janet Strimel, at 713.444.2367 or Lee Hutchens at email@example.com or 713.595.8193.
The decision on rescheduling the lesson will be at the discretion of the Aquatics Administrative Assistant or the Instructor.
Time Completion Requirement Policy
Private and semi-private Lesson packages and all make-up lessons must be completed within the following preset time period from the date of the first lesson:
7 weeks for a five (5) lesson package
12 weeks for a ten (10) lesson package
After the preset time period, any unused lessons will expire.
Semi-private lessons will follow the same procedures as private lessons. (If one of the semi-private student attends, then it is counted as a completed lesson and the student missing the lesson is NOT credited with another lesson)
Lessons will begin and end promptly.
Please plan on arriving 10-15 minutes early to allow your child time to stop by the bathroom, get changed and get their equipment ready before the lesson begins.