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Salesforce Updates

Winter/Spring Class Registration is Now Open and Available!

Update for Wednesday, Dec 2

As a reminder, with the launch of our new platform, your previously used username and password will no longer work. You'll need to setup a new account using your email you have on file. See below for further details.

*JCCS and Teen Theatre registration begins Wednesday, Dec 4 at 6:00 AM.

Before You Register - Create a New Account
We've launched our new membership and program registration platform. Your previously used username and password will no longer work. You will need to create a new account and password using the email you have on file with your membership account before registering. If you have any problems, you can chat/email from the registration page for help, email us at membership@erjcchouston.org or call at 713.729.3200.
To create your account, visit erjcchouston.org/create-account.

UPDATE: Software Migration

Update for Friday, Nov 22

We are pleased to share some exciting changes are in store in the coming weeks.  

We shared with you last week that we have been working hard to deliver a new, more seamless, digital experience for our community, and that in early December, we’ll be going live on a new integrated member platform built on the world’s leading CRM (Customer Relationship Management) platform, Salesforce.

The final stages of this software migration will require us to pause our current software to allow for data migration. We plan to complete this work during the week of Thanksgiving in order to minimize the disruption.

Spectrum NG, our current membership and program management software, will be shut down as of close of business at 10:00 PM on Monday, November 25. Our staff access to PatronManager for event ticket sales will also be paused at the same time, but online ticket sales at erjcchouston.org/tickets, will still be available during this time. 

If you should need any assistance during this time frame, you can call our member services desk at 713.729.3200, or email us at membership@erjcchouston.org.

We will bring our systems back online at 8:00 AM on Monday, December 2.

This will include the launch of a new online program registration experience. This new platform will require all users to setup a new online account, including a new username and password. You’ll be able to create your new account using your email you have on file with us. We will send instructions on how to set up your new account once the system is live and available on Monday, December 2. 

We’ll continue to keep you updated should any adjustments to this timeline be needed and will follow up with additional instructions on your new online account setup next week. 

Thank you for your support as we work through this exciting platform change. You can find additional details and updates on our website at erjcchouston.org/salesforce-go-live.

Exciting Changes are on the Horizon

Update for Thursday, Nov 14

We are very excited to share some exciting changes are in store in the coming weeks.

We have been working hard to deliver a new, more seamless, digital experience for our community. In early December, we’ll be going live on a new integrated member platform built on the world’s leading CRM (Customer Relationship Management) platform, Salesforce.

You’ll find a new, friendlier interface when registering for programs online, with streamlined ability to register for programs for multiple family members in a single cart. Managing your account online will now be simplified as well, and for the first time, when you update your physical address, phone number or email, it’s updating that info across every department at the J. This change will also allow us to better communicate with you about facility news, class and program offerings and special events at the J. 

We’ll also have a new JCC app where you’ll be able to:

  • Book tennis courts
  • Schedule personal training and massages
  • Schedule tennis lessons
  • View group exercise schedule and add classes to your calendar
  • And more!

We are currently anticipating going live with our new platform on Monday, December 2. We know we can count on your support as we work through this platform change.

You can expect to see additional updates in the coming weeks and contact information for technical support throughout the transition. You can also find updates and details on this webpage: erjcchouston.org/salesforce-go-live.